PTS’s Response to Covid-19: What You Need to Know



As the campus community prepares for opening this fall, PTS has implemented several practices to help keep faculty, staff and students safe and well. Please review the information below to become familiar with our new practices and guidelines. As always, feel free to contact us if you have any concerns. We are here to help.

For more information on general campus guidelines, go to


Safety Guidelines

Are passengers expected to wear masks/face coverings while riding campus transit?

Yes. All students, faculty, staff and visitors are required to wear masks on campus transit. If you do not have a mask, the driver can provide one for you. 

Can I use campus transit if I feel sick or exhibit symptoms of Covid-19?

No. For the safety of the campus community, please find alternate transportation if you are sick. 

What safety/social distancing protocol is in place for riding campus transit?

  • Avoid riding if you are sick. 
  • Use queue markers at bus stops to maintain distance. 
  • Board and exit through rear doors when possible. 
  • Wear a mask. If you do not have one, request a mask from the driver. 
  • Follow seat spacing guidelines. 
  • Standing is not allowed. If a seat is not available, wait for the next bus. 
  • Limit contact with others. 


Is there a limited capacity on elevators in parking decks?

Yes. Elevator occupancy is limited to one person in all parking decks. In the E70-14th St. Deck, up to two people can use an elevator.


Are there any guidelines safety/social distancing for carpoolers? 

During a pandemic, carpooling may be considered a preferred commute option, as it can help reduce the number of interactions with the general public.  The following precautions are suggested when carpooling:

  • Carpool participants should monitor for symptoms of illness. Remain at home when sick.
  • Persons that have been exposed to someone with COVID-19 should refrain from carpooling.
  • Wear a mask if you are not able to keep a six-foot distance.
  • Employ best practices for hygiene such as washing hands frequently, covering sneezes and coughs, and avoid touching one's face.
  • Establish consistent carpool partnerships to lessen exposure to additional individuals.
  • Clean/disinfect vehicle regularly.
  • Have sanitizer available.


What are the safety/social distancing guidelines for metro transit commuters? 

  • Monitor yourself for illness and do not use public transit if you're not feeling well.
  • Wear a mask.
  • Employ best practices for hygiene such as washing hands frequently, covering sneezes and coughs, and avoid touching one's face.
  • Keep a six-foot distance from other passengers while waiting for, boarding, and riding on the vehicle.
  • If the vehicle is full, wait for the next vehicle if possible.

Cleaning Practices

How will parking facilities be kept clean and safe? 

All parking facilities will undergo routine daily disinfecting of surfaces, including but not limited to: 

  • Stairwell handrails
  • Elevator doors, walls, ceilings and floors
  • Exterior and interior elevator buttons
  • Emergency phone buttons
  • Entry and exiting ticket dispenser panels
  • Prox card readers at entry and exiting gates

How often will the PTS lobby be disinfected?

The PTS office will close daily from 1:00 to 2:00 p.m. for disinfecting. All surfaces in the lobby will be cleaned. 

Does PTS offer any contact-free services?

Yes. Customers are encouraged to utilize contact-free services to avoid visiting the PTS office. Services that can be performed contact free include:  

  • Permit purchases, vehicle management and citation appeals/payments online at
  • Virtual permits and license plate recognition
  • Prox card gate entry (BuzzCards, carpool permits and gate access cards can placed near (not on) prox readers for entering/exiting gated lots. 
  • 24/7 operations dispatch 404-385-7275

How are Relay/Hopr bikes being disinfected? 

From Relay/Hopr: “We take sanitation very seriously and have added additional cleaning measures to protect both our riders and our staff. These include sanitizing all touch points on every bike encountered in the field and we strive to reach all bikes at least once a day. We also fully sanitize all bikes entering and exiting our facility, and prior to the bike returning to the field. Our staff are required to wear masks and gloves at all times and encouraged to frequently wash their hands with soap or use hand sanitizer. Additionally, we have in-app notifications reminding our users to wash their hands before and after riding the bike.” For more information, visit .

How are Zipcars being disinfected? 

From Zipcar: “We have significantly upgraded our cleaning procedures for the Zipcars. We have increased cleanings to once every 5-7 days and have implemented new antimicrobial cleaning solutions. We have also conducted new training sessions with our cleaning crews to implement more thorough cleaning procedures.” For more information, visit